Customer Service Policy

Our Service Philosophy
At WearPact Shop, our commitment to people and the planet extends beyond our products—it guides how we treat every customer. We believe in transparent, respectful, and thoughtful service that aligns with our values of fairness, sustainability, and integrity.

 Orders & Shipping

  • Processing Time: Orders are processed within 1–3 business days. We prioritize efficient handling to minimize delays.

  • Shipping Carriers: We partner with carriers that offer carbon-neutral shipping options where available. Tracking information is sent automatically once your order ships.

  • Delivery Issues: If your package is lost or delayed, contact us at [email protected] and we’ll work promptly with the carrier to resolve it.

 Returns & Exchanges

  • Return Window: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging.

  • Sustainable Return Encouragement: To reduce transportation emissions, we encourage customers to consider exchanges or store credit first. If a return is needed, we provide a prepaid return label and offset the associated carbon cost.

  • Refund Method: Refunds are issued to the original payment method within 5–10 business days after we receive the return. For exchanges, we ship the new item once the return is scanned.

  • Faulty or Incorrect Items: If you receive a damaged, defective, or incorrect product, we cover all return costs and expedite your replacement or refund.

Product Care & Repairs

  • Longevity Encouragement: We design clothes to last. To support garment life, we provide detailed care instructions with each product.

  • Free Repair Program: If your WearPact item develops a fabric or seam issue within 12 months of purchase, we offer a free repair service or replacement. Email us to initiate a repair request.

  • Recycling Initiative: For items beyond repair, ask us about our Take-Back Program, where we responsibly recycle materials and offer you a small store credit in return.

 Contact & Communication

  • Preferred Channel: Please email us at [email protected] for the fastest and most documented assistance.

  • Response Time: We aim to reply within 24 hours on business days (Monday–Friday).

  • Live Chat: Available on our website during business hours for quick inquiries.

  • Feedback Welcome: We continuously improve our service and policies based on customer input. Share your experience or suggestions anytime.

 Privacy & Data Care

  • We protect your personal data with industry-standard security measures.

  • We never share or sell customer information.

  • You can view our full Privacy Policy at the bottom of our website.

 Our Ethical Service Promise

  • No Outsourced Support: Our customer service team is employed directly under fair wage policies.

  • Paperless Practice: All correspondence, invoices, and policies are digital to reduce waste.

  • Transparency: If we make a mistake, we’ll acknowledge it, fix it, and learn from it.

Policy Updates

We may update this policy periodically to reflect improvements in our service or sustainability practices. The latest version will always be posted here.

Need Help?
We’re here for you. Reach out anytime at [email protected].

Service with respect, care, and a conscience.
The WearPact Team